Managing the People-Side of Change: Best Practices for 2008 and Beyond - Jeff Hiatt

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For Project success

1. Sponsorship/Leadership
2. Management
3. Change Management

Most resistance group to change is middle management

Active and visible executive sponsorship

1. At the right level
2. understands their role
3. willing and able to participate
4. willing able to build coalition with key business leaders
5. able to communicate directly with employees

The speed of technology will not be hindered by IT innovation but by the ability to manage the people side of technology changes

Most effective method to communicate change to employees is face-to-face

Communication should talk to change, the risk to not changing - NOT on the technology

Today, on average 25% of resources focused on change